SG Services

Services built for the full ecosystem lifecycle.

Modern security and technology environments don’t stand still once systems are installed. Convergint’s services support organizations across the full lifecycle, from strategy and planning through execution, optimization, and long-term resilience. Our unified service model brings consulting, delivery, and ongoing services together under one consistent operating framework, helping customers reduce risk, improve performance, and move forward with confidence at global scale.

Service that matters.

Security evolves. Your service partner should evolve with it.

Convergint delivers services through a standardized, capability-based model designed to ensure consistent quality while allowing for local execution. This approach moves beyond transactional support to long-term partnership, helping organizations adapt to changing risk, maintain uptime, and maximize the value of their technology investments over time.

Design services that create clarity, alignment, and confidence.

System delivery built for scale and consistency.

Service that supports availability and performance.

Grounded in our values, our people, and our promise to be our customers’ best service provider.

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Global Consistency

Standardized service agreements ensure the same level of quality, regardless of region or complexity.

Team hands in

Customer-Centric by Design

Service agreements built around partnership create proactive, long-term support models aligned to business outcomes.

Convergint team collaborating

One Team Delivery

Project, product, and service teams operate as a unified ecosystem to streamline execution and support.

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Support Over Structure

Clear expectations, streamlined processes, and better data drive accountability and smooth customer experiences

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Service-Driven Growth

Our service model scales with your business, supported by continually improving technology, processes, and expertise.

Happy convergint worker

People First, Always

Our colleagues deliver on the Convergint promise: to be our customers’ best service provider today and into the future.

SG Maintenance

Maintenance that keeps systems reliable, compliant, and ready for what’s next.

Convergint’s Maintenance Services combine preventative care, corrective repair, and software lifecycle management to keep your systems healthy and compliant. Our goal is simple: maximize uptime, reduce operational risk, and help you get the most value out of your technology investments.

The foundation of reliable system performance.

Aging hardware, software vulnerabilities, and configuration drift create real operational and compliance risk. Without structured maintenance, systems degrade, costs rise, and organizations struggle to stay audit-ready.

The strength behind our maintenance model.

Global service standards.

Consistent processes across all regions.

One team delivery.

Maintenance, monitoring, and remote services work as a unified ecosystem.

Support over structure.

Clear expectations and better tools ensure accountability and seamless experiences.

Data-driven insights.

Maintenance aligned to system health data and performance metrics.

People first.

Skilled technicians supported by Convergint’s global footprint.

Maintenance that is built to scale.

Maintenance worker

Scheduled Performance Optimization

Comprehensive health checks and calibration designed to sustain peak operational integrity.

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Software Support & Patch Management

Managing updates and revisions to keep your environment current, compliant, and hardened against threats.

Convergint worker with hard hat and flashlight

Corrective Maintenance & Repairs

Targeted interventions to diagnose and resolve hardware or software issues at the source.

Convergint worker installing camera

Hardware Refresh & Lifecycle Planning

Analytics-based roadmapping that optimizes your technology and future-proofs your infrastructure.

SG Intrusion Detection Systems

Detect early. Respond fast. Stay ahead of threats.

Convergint delivers enterprise intrusion detection and monitoring services that provide continuous protection for people, property, and critical operations. Through intelligent sensors, mobile alerts, and integrated response workflows, organizations gain instant awareness and can act with confidence.

Unified detection that strengthens every layer of security.

Intrusion detection is the first line of defense against risks ranging from theft to unauthorized access, and modern systems must detect early, verify quickly, and connect directly to the tools security teams rely on. By integrating alarms with video, access control, and security operations centers, we help teams reduce false alarms, accelerate response, and maintain real-time situational awareness across every environment.

Committed to being your best service provider.

Alarms, video, and access control combine into one unified ecosystem giving teams fast, accurate insight.

Our global delivery model standardizes installation, monitoring, and maintenance across distributed facilities.

AI-enabled filtering and video verification minimize unnecessary dispatches and elevate true threats.

From installation to routine inspections and reporting, we keep intrusion systems compliant, reliable, and ready.

Intrusion detection solutions designed to work as part of a broader ecosystem; connecting perimeter controls, entry points, and operational data to support smarter decisions, faster response, and future-ready intelligence.

Challenges we help solve.
Benefits you gain.

Legacy alarm systems with limited integration.

Modernized, enterprise intrusion design and integration.

Frequent false alarms and slow responses.

Intelligent sensors and video verification to reduce false positives.

Inconsistent systems across multiple facilities.

Standardized intrusion management with centralized monitoring.

Burdensome testing and maintenance.

Lifecycle-managed service programs with digital reporting.

Lack of real-time situational awareness.

Unified dashboards linking intrusion, access, and video.

Clear, enterprise-ready services mapped to design, implementation, and ongoing optimization.

Core Intrusion Detection Systems.
Designed and installed for multi-site, high-security environments.
24/7 Professional monitoring and alert response through Convergint’s service teams.

Intrusion Alarm Installation & Integration

Sensors, control panels, and communication networks optimized for full system performance.
Connected Security Layers.

Access Control Integration

Link alarm triggers with access events for immediate threat confirmation.

Video Surveillance Integration

Enable automated video verification when alarms activate.
Motion, glass-break, vibration, and fence detection for comprehensive site protection.
Advanced Intelligence & Analytics.
AI-enabled filtering to reduce false positives and prioritize real threats.
Proactive system health checks and performance tracking via cloud dashboards.
Federated alarm management and event visibility for organizations with multiple locations.
Specialized Applications.

Critical Infrastructure Protection

Compliant intrusion systems for utilities, energy, and transportation.

Financial Institutions

Vault, ATM, branch, and back-office intrusion systems integrated with access and video.

Government & Public Sector

Perimeter detection, loading dock protection, and alarm verification to reduce loss.

Proof in action.

Organizations across retail, utilities, transportation, and corporate environments rely on Convergint to safeguard assets and maintain uninterrupted operations with reliable, integrated intrusion protection.

SG Physical Security

Physical security that strengthens every layer of protection.

Convergint designs, installs, and services integrated physical security solutions that protect people, facilities, and critical assets. From locking hardware and key management to barriers, gates, fencing, and modular vaults, we help organizations build strong first-line protection that scales with operational needs.

Strong deterrence. Clear control. Safer environments.

Physical security is foundational. It reduces exposure at the perimeter, controls movement through facilities, and reinforces safety in high-risk, high-traffic, and regulated environments. And as physical security devices become more connected, they also need to be planned and maintained with modern risk in mind so protection doesn’t introduce new vulnerabilities.

Committed to being your best service provider.

Solutions designed around how people move through spaces—improving safety without slowing operations.

Enterprise-ready physical security programs that support one site or thousands with consistent performance.

Strategically aligned with leading manufacturers to deliver the right solution for each environment and requirement.

From design and installation to inspection, service, and optimization, we keep systems performing as intended.

Physical security solutions designed to work as part of a broader ecosystem; connecting perimeter controls, entry points, and operational data to support smarter decisions, faster response, and future-ready intelligence.

Challenges we help solve.
Benefits you gain.

Vulnerable perimeters and uncontrolled entry.

Barriers, gates, and fencing that strengthen deterrence and control.

Key sprawl and inconsistent accountability.

Key management solutions that improve oversight and governance.

High-value assets exposed to theft or intrusion.

Layered physical protection around critical zones and storage.

Operational flow challenges at entrances.

Turnstiles, revolving doors, and entry systems that improve control and throughput.

Regulatory or high-security requirements.

Modular vault solutions designed to support compliance and business need.

Clear, enterprise-ready services mapped to design, implementation, and ongoing optimization.

Core Physical Security Systems.
Maintain secure areas for those who need access with reliable mechanical and electromechanical hardware.
Control, track, and govern keys to keep access in the hands of the right people.
Turnstiles, revolving doors, and controlled entry solutions designed for safety and flow.
Connected Security Layers.
Physical barriers that protect grounds, buildings, and people while reinforcing controlled access.
Secure fencing strategies that deter intrusion and define protected zones.
Regulate foot traffic, prevent tailgating, and integrate with access control systems to strengthen perimeter and lobby security.
Financial Security for Banking Environments.
Protect high-value assets through integrated access control, video surveillance, and intrusion detection.
Layered protection for customer-facing drive-up operations, balancing visibility and staff safety without disrupting service.
Deter fraud, vandalism, and theft while supporting uptime, transaction integrity, and remote monitoring.
Specialized Applications.
Secure vault environments designed to support regulatory compliance and business requirements.

Data Centers

Physical security measures that protect sensitive facilities from theft, vandalism, and unauthorized access.

Critical Infrastructure

Perimeter and asset protection designed for essential services and high-risk environments.

Proof in action.

Organizations across data centers, critical infrastructure, corporate enterprise, and public sector environments rely on Convergint to deliver physical security solutions that strengthen deterrence, improve control, and support safe operations.

SG Security Operations Centers

Commanding clarity when it matters most.

Convergint designs, integrates, and optimizes Security Operations Centers that bring people, data, and systems together in one unified environment. From global security operations centers to regional and mobile command hubs, our SOC solutions help organizations monitor risk, coordinate response, and make confident decisions in real time.

Centralized intelligence for decisive action.

Security Operations Centers are the nerve center of modern enterprises. Whether overseeing critical infrastructure, corporate campuses, public safety operations, or global portfolios, SOCs provide the visibility and coordination required to detect threats, manage incidents, and maintain operational continuity.

Committed to being your best service provider.

Control rooms designed around operators—prioritizing usability, clarity, and decision speed under pressure.

SOC environments engineered to support single sites, regional hubs, or global operations with consistent performance.

Seamless integration across security, IT, OT, communications, and building systems for unified situational awareness.

From design and commissioning to optimization and modernization, Convergint ensures SOCs evolve with your mission.

Security operations centers that unify people, systems, and intelligence, enabling real-time situational awareness, coordinated response, and scalable decision-making across complex environments.

Challenges we help solve.
Benefits you gain.

Disconnected security systems.

Unified security control solutions that centralize data and response.

Slow or inconsistent incident response.

Real-time alerts, workflows, and coordinated response tools.

Limited visibility across sites.

Enterprise-wide monitoring from a single SOC environment.

Operator fatigue and information overload.

Purpose-built visualization that prioritizes critical intelligence.

Difficulty scaling operations.

Modular SOC designs that grow with your organization.

Clear, enterprise-ready services mapped to design, implementation, and ongoing optimization.

Command & Control Platforms.
Custom SOC layouts, operator consoles, and visualization walls designed for clarity and performance.
Unified security solutions that aggregate video, alarms, access, analytics, and operational data.
Standardized procedures and automation that guide consistent, effective response.
Global Security Operations Centers (GSOC).
Centralized monitoring environments supporting regional and global operations.
Federated SOC architectures that connect facilities, regions, and partners.
Secure access to SOC intelligence for field teams and executive leadership.
Integrated Communications & Collaboration.

Mass Notification & Paging

Emergency and operational communications integrated directly into SOC workflows.

Intercom & Dispatch Integration

Two-way communication for verification, coordination, and response.
Real-time collaboration across security, operations, and leadership teams.
Specialized Applications.

Critical Infrastructure SOCs

Purpose-built command centers for utilities, transportation, and essential services.

Public Sector & Emergency Management

Emergency operations centers supporting incident command and public safety.

Corporate & Enterprise SOCs

Enterprise SOC environments aligned to risk management and business continuity.

Proof in action.

Organizations across all industries rely on Convergint to design and support Security Operations Centers that deliver real-time visibility, coordinated response, and operational confidence.

SG Communications

Critical communications that connect people when it matters most.

Convergint designs, integrates, and optimizes enterprise communication solutions and systems that ensure critical information reaches the right people at the right time. From mass notification and paging to intercoms, dispatch, and collaboration platforms, our communications solutions support safety, coordination, and continuity across every environment.

Communication that drives awareness and response.

Clear, reliable communication is essential to safety and operations. Whether coordinating daily activities or responding to emergencies, organizations depend on communication systems that work instantly, consistently, and at scale.

Committed to being your best service provider.

Communication solutions designed around how people communicate in real-world situations—simple to use, clear to understand, and reliable under pressure.

Enterprise-grade platforms that support single facilities, campuses, or global operations with consistent performance.

Seamless integration with security systems, access control, video, and building platforms for coordinated response.

From design and installation to testing, monitoring, and optimization, Convergint ensures communication systems remain ready and resilient.

Communications systems designed to connect people, data, and context, enabling real-time insight, coordinated action, and future-ready intelligence as operations evolve.

Challenges we help solve.
Benefits you gain.

Disconnected communication tools.

Unified communication platforms with centralized control.

Delayed or unclear emergency messaging.

Real-time mass notification and paging systems.

Limited coordination during incidents.

Integrated voice, video, and dispatch workflows.

Inconsistent communication across sites.

Standardized enterprise-wide communication systems.

Aging or unreliable infrastructure.

Modern, scalable solutions with redundancy and failover.

Built for intelligent, connected operations.

Mass Notification & Paging Systems.
Voice, text, visual, and mobile alerts that deliver critical messages quickly across facilities and campuses.
Scalable paging systems for daily operations and emergency communication.
Simultaneous delivery across speakers, displays, mobile devices, and desktops.
Intercom, Dispatch & Response Communications.
Two-way communication for verification, visitor management, and response coordination.
Integrated dispatch workflows connecting communications with security and operations teams.
Blue light phones and emergency call points for campuses, transportation, and public spaces.
Operational Collaboration Platforms.
Voice, video, and messaging platforms that connect teams during incidents and daily operations.

Command Center Communications

Integrated communication feeds within SOCs, GSOCs, and emergency operations centers.
Secure access for field teams, remote operators, and leadership.
Specialized Applications.

Education &amp/ Campus Communications

Emergency notification and daily paging for schools and universities.

Healthcare Communications

Code alerts, nurse call integration, and patient safety communications.

Public Sector & Emergency Management

Communications platforms supporting incident command and public safety response.

Proof in action.

Organizations across education, healthcare, public sector, critical infrastructure, and corporate enterprise rely on Convergint to deliver communication systems that improve awareness, coordination, and safety.

SG Fire & Life Safety Systems

Preserving property and protecting lives.

Convergint designs, installs, and maintains fire and life safety systems that protect people, assets, and facilities. Our experts integrate fire alarm, detection, and suppression systems that keep organizations compliant, connected, and prepared because safety is never optional.

A foundational duty of care.

Fire and life safety systems are more than regulatory requirements. Across hospitals, campuses, high-risk facilities, and data centers, organizations rely on fire and safety solutions that detect early, respond fast, and perform flawlessly when it matters most.

Committed to being your best service provider.

Specialists trained across leading manufacturer platforms ensure accuracy from design through deployment.

Seamless integration of fire alarm, detection, notification, and suppression systems for complete visibility.

Enterprise standardization with local compliance oversight ensures reliability in every facility.

Preventive maintenance, digital inspections, automated reporting, and 24/7 monitoring services.

Fire and life safety systems that connect detection, notification, and response data, supporting faster alerts, coordinated action, and resilient protection as facilities and compliance needs evolve.

Challenges we help solve.
Benefits you gain.

Outdated fire panels or non-compliant systems.

Certified fire alarm design, installation, and retrofit services aligned with NFPA and local code requirements.

Fragmented detection, monitoring, and suppression systems.

Integrated fire and life safety systems for unified protection and real-time visibility.

Limited testing and documentation processes.

Efficient inspection, testing, and compliance reporting through digital lifecycle management.

Delayed incident awareness and response coordination.

Automated alerting and coordination through monitored fire alarm and life safety systems.

Inefficient multi-site operations.

Enterprise-level standardization with local service teams ensuring consistency and code compliance.

Fire and life safety systems built for reliability, readiness, and compliance.

Core Fire & Life Safety Systems.
Design and installation for addressable and conventional platforms.
Continuous oversight of alarm activation, supervisory signals, and system health.
Early warning and communication systems that support safe evacuation.
Integrated Life Safety Solutions.
Coordinated smoke evacuation and clean agent suppression.
Unifies fire, HVAC, and access control for real-time visibility and coordinated response.
IP-based mass notification, paging, and voice evacuation.
Advanced & Intelligence Platforms.
Predictive insights to maintain system health and reduce downtime.
Real-time visibility for distributed or unmanned facilities.
Digital inspection tools and cloud documentation for audit readiness.
Specialized Applications.
Clean agent suppression and sensitive detection for data centers, labs, and healthcare facilities.

Campus & Multi-Building Facilities

Standardized systems for consistency across diverse sites.

Critical Infrastructure

UL/NFPA-aligned systems for utilities, transportation, and government facilities.

Proof in action.

Organizations across industries rely on Convergint to deploy fire and life safety systems that strengthen safety, reduce risk, and maintain code compliance at scale.

SG Advanced Threat Detection

Early detection in every environment.

Convergint designs, implements, and optimizes advanced detection and monitoring systems that help organizations identify threats earlier, verify events faster, and maintain operational control across any environment. Using thermal imaging, radar, AI analytics, and integrated sensor technologies, we deliver the visibility, accuracy, and speed today’s enterprises require.

When every second matters, visibility is power.

When protecting people, assets, and mission-critical operations, every second counts. Threats often emerge long before a traditional alarm triggers, through subtle movement, temperature shifts, or anomalies that are hard to detect for human operators.

Committed to being your best service provider.

Integrating thermal, radar, video, and sensor technologies into one coordinated ecosystem.

Designed for reliability delivering accuracy where it matters most.

Consolidated, centralized platforms deliver clarity, speed, and consistent intelligence across all sites.

Ongoing monitoring support and platform upgrades to maintain readiness, reliability, and compliance.

Advanced threat protection solutions and systems that unify sensors, analytics, and operational data, enabling early detection, faster verification, and coordinated response across evolving risk environments.

Challenges we help solve.
Benefits you gain.

Limited visibility in low light or rugged terrain.

Thermal and infrared systems that detect heat and movement beyond line of sight.

Detection tools operating in silos.

Unified security management platforms integrating radar, video, and sensor intelligence.

Perimeter blind spots and delayed verification.

Earlier detection for real-time response.

Harsh or variable environmental conditions.

Rugged thermal cameras and radar systems built for durability and adaptability.

Manual or reactive response workflows.

Centralized command and control software for coordinated, real-time decision support.

Scalable advanced threat detection that strengthens visibility across every site.

Thermal, Radar, & Video Systems.
Detects heat, temperature anomalies, and intrusions beyond line of sight.
Ground, marine, and perimeter radar that identifies movement across large areas.
Hardware engineered to withstand harsh conditions, vibration, and extreme weather.
Aerial & Mobile Detection Technologies.
Aerial visibility for perimeter, large campuses, or emergency response.
Detects, identifies, and tracks unauthorized drones to protect airspace and perimeters.
Rapid-deploy systems for remote or temporary operations.
Advanced Intelligence & Automation.
Machine learning models that prioritize threats and reduce false alarms.

Automated Response Protocols

Connects real time location systems (RTLS) with access control, alarms, and notifications.
Advanced aggression and behavioral detection.
Integrated Monitoring Platforms.
Layered radar, fence, and motion technologies for proactive protection.

Command & Control Systems

Centralized dashboards built for GSOCs and mission-critical operations.
Flexible architecture for local, regional, or global operations.

Proof in action.

Organizations across critical industries trust Convergint to deliver advanced detection systems that enhance awareness, strengthen resilience, and reduce operational risk.

SG Video Surveillance

See more.
Respond faster.

Convergint designs, implements, and optimizes enterprise video surveillance systems that give organizations the visibility they need to protect people, safeguard assets, and make informed decisions in real time. Whether securing a single facility or a global enterprise, we build command and control SOC environments that enhance awareness, accelerate response, and support operational continuity.

Awareness drives smarter action.

Video surveillance provides critical visibility across operations. Today’s systems do more than record, they analyze, detect, and inform. Intelligent video platforms identify risks early, strengthen compliance, and help teams act with clarity and confidence.

Committed to being your best service provider.

Complex surveillance architectures built for uptime, scalability, and compliance.

Enables choice, flexibility, and future-ready paths without vendor lock-in.

Ensures consistency, reliability, and local field support everywhere you operate.

Continuous system evaluation, upgrades, and 24/7 support to maintain performance and readiness.

Video surveillance solutions that connect cameras, analytics, and operational data, enabling real-time visibility, faster verification, and scalable intelligence across evolving environments.

Challenges we help solve.
Benefits you gain.

Aging or incompatible video systems.

Integrated design and installation that leverages existing infrastructure.

Limited visibility across multiple sites.

Centralized monitoring and secure cloud access across all locations.

Slow incident response.

Real-time alerts and integrated video verification.

High storage or maintenance costs.

Scalable hybrid cloud systems that reduce onsite hardware.

Compliance and retention requirements.

Encrypted storage with configurable, audit-ready retention policies.

Scalable surveillance systems that strengthen visibility across every site.

Core Video & Monitoring Solutions and Systems.
Custom-designed systems for facilities of any size.
Integrating new and legacy infrastructure for improved visibility.
Unified management of diverse camera types within a single interface.
Connected Security Layers.

Access Control Integration

Pair entry events with video for stronger validation.

Intrusion & Alarm Integration

Automated video triggers for motion, unauthorized activity, or alarms.

Advanced Threat Detection

Enhanced visibility for low-light or high-risk environments.
Analytics & Intelligence Platforms.

AI Video Analytics

Object detection, behavior analysis, and license plate recognition.
Scalable, resilient video management without heavy onsite hardware.
Quickly locate video using simple, conversational search terms.
Specialized & Industry-Focused Applications.

Remote Monitoring Services

Continuous oversight through remote monitoring centers and local teams.

Thermal Imaging

Detects heat-based threats and anomalies in low-visibility or high-risk environments.

Mobile Video

Extend real-time visibility to vehicles, remote sites, and temporary operations.

Proof in action.

SG Access Control

Smarter access.
Stronger connections.

Convergint designs, implements, and optimizes enterprise access control solutions that help protect people, assets, and information, while making it easier for organizations to manage identity and security across every environment. Our approach keeps access simple, connected, and aligned to the way your business operates.

Confidence begins at the door.

Access control shapes how people move, how credentials are managed, and how compliance is maintained. Modern systems do more than secure entry. They unify identity, intelligence, and operational trust.

Committed to being your best service provider.

Certified design, installation, and lifecycle service from experienced field teams.

An ecosystem of leading access control solutions and identity partners for flexibility and innovation.

Local service backed by global deployment capabilities.

Continuous evaluation, upgrades, and support to keep systems ready for what’s next.

Access control solutions that connect identities, credentials, and operational data, supporting real-time visibility, coordinated control, and scalable security as environments and access needs evolve.

Challenges we help solve.
Benefits you gain.

Siloed or legacy systems.

Unified access control through modern design and integration.

Manual credential workflows.

Centralized identity management that reduces administrative burden.

Complex compliance requirements.

Standards-aligned, audit-ready reporting and governance tools.

Scaling across multiple locations.

Enterprise systems built for global operations.

Outdated hardware or costly maintenance.

Lifecycle-managed upgrades, service, and 24/7 support.

Enterprise access control built for scale, simplicity, and control.

Core Access Control Systems.
Scalable platforms designed and installed to manage permissions across global operations.
Unified physical and digital identity programs that simplify oversight.
Modern verification options for secure, frictionless entry.
Connected Security Layers.

Video Surveillance

Links access events with real-time or recorded video for faster decisions.

Intrusion Detection

Extends protection beyond doors with automated alerts.

IP Audio & Video Intercom

Visitor management and communication tools that support secure operations.
Intelligent Analytics & Mobile Access.
Visibility into patterns, compliance status, and operational performance.
Flexible, contactless credentialing built for modern workforces.

Advanced Threat Detection

Supports situational awareness in critical zones.
Specialized Application.
Automated workforce tracking through integrated access events.
Smart keycard and mobile entry designed for convenience and control.

Parking & Perimeter Access

Automated gate, barrier, and vehicle credentialing systems that improve flow and security.

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